Field Engineer
You are a highly skilled individual. You are a go-to person for day-to-day hardware and software questions. You love solving technical problems and can work with a broad range of people – from highly technical co-workers to non-technical customers and end-users. And you don’t like sitting behind a desk.
If this sounds like you, then keep reading because we’re searching for you.
We are Gecko Networks, a Milwaukee based IT solutions provider that offers small businesses superior outsourced server administration and management with a proactive, human touch.
As we grow our operations, we are looking to add a Field Engineer to our team of talented techies.
The Gecko Way
Here at Gecko, our mission is to use technology to make our clients’ lives easier. Think about it, doctors, nurses, scientists, architects, engineers, administrators and receptionists all just want to do their work without suffering technological drama. Many of them work in small firms that can’t afford to have dedicated IT.
That’s where you come in. As a member of a small team, you’ll be the face of Gecko – conducting regular customer visits, being dispatched to complete onsite tasks at multiple locations, providing the best IT experience possible.
With your expertise you’ll keep projects moving forward, solve any problems that arise, discuss issues with clients without getting too “techie,” integrate with customers’ teams and become the go-to person for day-to-day IT needs – providing our client with systems that allow them to work harder, serve their customers more efficiently and have fewer tech-related frustrations.
Your Life at Gecko
While Gecko is growing, we are still a small company – with high expectations, accountability, camaraderie and no politics. Your work is central to our mission and success. Your expertise, wisdom, and creativity will be praised and your commitment to excellence and accountability will be rewarded with trust, respect and responsibility.
As part of the Gecko Family, we will provide you with:
- Opportunities for advancement and professional growth.
- A collaborative, respectful work environment.
- A major role in the growth of an American company.
- A healthy work/life balance.
Your Experience
Successful candidates for this position will have an associate degree in information technology or equivalent experience, two years with Level I Helpdesk, experience building and maintaining team and customer relationships, and a proven track record of being on time and on task. Experience in A&E or Healthcare is helpful.
Candidates will need to demonstrate expertise in:
- Windows 10 Professional
- Microsoft Remote Desktop and PCoIP
- ESET Antivirus
- Active Directory & Group Policies
- Windows Print Server
- OpenVPN
- Microsoft Excel
- Microsoft Outlook
- Laptop and desktop hardware upgrades and repairs
- PC peripherals
- IOS
- Android
- Microsoft 365
- Ubiquiti networking
- Low voltage wiring
- Multi-function printer/scanner/fax machines
- AMT/vPro/iDRAC
Equal Opportunity Employer
Apply Now
Customers Who Trust Gecko
“MMA has been extremely satisfied with Gecko Networks! We feel that Gecko Networks has our best interest at heart, and they work diligently to make sure all our IT needs are taken care of. They come through for us every time we have an urgent matter and consistently surpass our expectations! The team of engineers at Gecko are very helpful, friendly, and considerate of our needs.”
“If you want an IT company that cares about you and responds in a timely manner, then call Gecko. Whether it’s a big or small issue, they always take care of the problem quickly. With other “big” IT companies, we never knew what we would end up being billed. Gecko is consistent and fair in their work at a reasonable rate. With Gecko taking care of our IT, we never have to worry, and this allows us to focus on our business.”
“In the long run, what we have with Gecko Networks versus an in-house IT Director is not only better quality but also more cost effective. We don’t pay for anyone’s learning curve nor do we have to provide ongoing training to maintain knowledge.”
“I don’t know how we did [IT management] without you guys all those years.”
“We have been so impressed with the way Gecko handled this transition. The communication has been clear and concise, expectations were set at each step of the way, and the response to inevitable surprises has been quick and efficient. In short, it appears that Gecko approaches customer relationships the way we like to here at Fey as well, and we’re grateful for the partnership.”